Frequently Asked Questions
What payment methods do you accept?
We accept PayPal only, but you can also pay by credit card through PayPal.com.
What is the delivery time?
Please see the delivery time on the product page.
How to track my order?
Please click this link below to track your order. You can also find the link "Track My Orders" at the page bottom.
You may also contact us through the Contact Us link below to track your orders, or just email us at firstname.lastname@example.org to track your orders.
What should I do if I receive a damaged product?
We are liable for any products defective, damaged or lost during shipping. If you received your order damaged, please take some pictures and email us at email@example.com including your order number. If the product is defective, we will send you a part replacement, a partial or full refund. If the product is damaged or lost, we will send you a new package for free.
What should I do if I purchased a wrong product?
If you ordered a wrong item or just don't like the item, you will be responsible for all return shipping charges. Please return the package within fifteen (15) days of the delivery date, and email us your return tracking number. All returned items must be in new and unused condition, with all original tags and labels attached. We will refund your original order amount in seven (7) business days after we receive your returned package.
Can I purchase only a part of a product?
Please contact us at firstname.lastname@example.org if you need to order a customized product.
Do I need a stringer, and why?
For kids or youth bows, you may want to attach the strings easily for your kids.
For bows heavier than 30lbs, a stringer would be better. For a heavier bow and a laminated bow, we highly recommend you to attach the string using a stringer with assistance of your partner. Although you can string a laminated bow using step-through method, but the limbs might be twisted, and twisted limbs are hard to fix. We have videos on how to use the stringer. Please check the videos in our stringer product page.
Can I shoot arrows at trees?
No, you can't shoot arrows at trees or stones. That will damage your arrowheads. If you do want to shoot something a little hard, please check our carbon arrowheads.
Can I keep my bow strung?
The best practice is to unstring your bow after you're finished shooting. The energy is stored in the bow limbs. For a laminated bow, we recommend you to unstring the bow to avoid draw weight loss if won't shoot it for 1 week. But for a fiberglass bow, you can leave it strung for 2-3 weeks.
Do you do B2B wholesales?
Yes, please email us at email@example.com, and we will send a quote.
I have a question which is not listed above.
Please contact us through the Contact Us link below or email us at firstname.lastname@example.org.